Reply to maintenance requests the moment they come in

When a tenant reports a problem, they want to know someone's on it. A Cortex agent can now start as soon as a maintenance request comes in, or when one is cancelled. It can work out how urgent the issue is, reply to the tenant and raise a job, without waiting for someone to check the inbox.

• Assessed straight away: Every request is triaged as it arrives.
• Tenants reassured: They get a reply straight away.