Keep every arrears case up to date as you chase tenants

Keeping track of arrears chasing usually means updating case notes and setting next steps by hand. After chasing a tenant, a Cortex agent can now record the reminder directly on the arrears case in Street and set when to follow up next. It will also note the arrears email template used e.g Day 3 - Arrears. This keeps the case's last reminder and follow-up dates up to date during a staged arrears chase. This is available for accounts using Client Accounting.

• Dates kept up to date: Record the last reminder and set when to follow up next on the case.
• Emails linked to the case: Linked emailed reminders show the email and its template on the arrears case.